Driving Financial Integration for a Leading Hotel Chain with Sage 300 ERP
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Headquarters
- USA & UAE
Business Size
- Large (multi-property international chain)
Industry
- Hospitality – Hotels & Leisure
Technologies
The Client
A leading international hotel chain operates modern, world-class properties across the USA and UAE, catering to both business and leisure travelers. The group’s mission is built on delivering personalized hospitality, ensuring guests experience a warm and welcoming approach at every property.
Challenges Faced
The hotel group used Opera PMS (from Micros-Fidelio) across its properties to manage day-to-day operations. However, each hotel operated as an independent site, and:
- Each property relied on its own legacy accounting system, with no integration to Opera.
- Common reporting and consolidation across hotels was extremely difficult.
- The absence of automated data flows created reconciliation errors and delays.
- The group was seeking a seamless ERP integration with Opera, along with best practices and domain expertise from an experienced partner.
Ambit’s Solution
Ambit Software implemented Sage 300 ERP (formerly Sage Accpac), a proven financial management solution in the hospitality industry, with a pre-built Opera PMS connector.
Key Highlights:
- Template-based implementation tailored to the client’s workflows, reporting, and integration needs.
- Customized Opera connector for batch-mode integration of revenues, purchase invoices, inventory consumption, and city ledger with Sage 300 ERP.
- No double entry reconciliation errors, ensuring higher accuracy.
- Smooth transition from legacy systems, with careful change management.
- Future-ready scalability — adding a new property now takes only ~25 minutes by replicating the existing structure and applying property-specific business rules.
Results Achieved
- Transitioned from manual processes to full automation across properties.
- Zero manual intervention required with the Opera–Sage 300 ERP connector.
- Streamlined cash flow management across all hotels.
- Improved data integrity and process quality.
- Faster decision-making through automated financial consolidation.
- Scalable system to accommodate new properties globally with minimal effort.
Conclusion
By adopting Sage 300 ERP with Opera integration, the hotel chain unified its financial processes, eliminated manual reconciliation, and gained real-time visibility across properties. The solution streamlined cash flow, enhanced data accuracy, and provided a scalable foundation to support global expansion while maintaining high service standards.