Inspection Process Automation using nexaFIELD and SugarCRM
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Headquarters
- Australia
Business Size
- SME
Industry
- Construction, Compliance Services
Technologies
The Client
The company is a top provider of fire and acoustic rated wall systems in Australia. They needed a digital system to manage inspections, reports, and follow-ups across projects as part of their compliance requirements.
Challenges Faced
- The inspection management process was manual, prone to errors, and did not allow for real-time tracking.
- Inspection schedules were tracked in Excel.
- There was no central repository for inspection reports.
- Communication with clients and inspectors was handled through manual emails.
- Customer and project data were not integrated.
- Turnaround times for inspection summaries were delayed.
- Follow-ups for re-inspections were often missed.
- Field staff could not access historical reports on site.
- There was no tracking of pass or fail status or audit trails.
- Management lacked a dashboard for the inspection KPIs.
- Compiling regulatory documentation took days.
Ambit’s Solution
Ambit implemented nexaFIELD integrated with SugarCRM Serve for better field inspection management.
- Strategically digitized inspection checklists on nexaFIELD.
- Integration with SugarCRM Serve provided customer and project context.
- Reports are generated automatically after inspections.
- Field inspectors can log outcomes using mobile access.
- Re-inspections are assigned automatically.
- There are escalation alerts for overdue inspections.
- A pass/fail analytics dashboard is available for leadership.
- A customer portal allows real-time download of inspection reports.
- Workflows for compliance types can be configured.
- Training and onboarding support were provided for field teams.
Results Achieved
- The client gained operational transparency, improved compliance, and faster inspection turnaround.
- Inspection cycle time decreased by 45%.
- Digital adoption by field inspectors reached 90%.
- Better real-time visibility into compliance health.
- Audit preparation time was reduced by 70%.
- Customer satisfaction improved due to quicker reporting.
Conclusion
nexaFIELD and SugarCRM helped the company deliver high-quality inspections at scale while focusing on regulatory compliance and operational efficiency.